Christmas Extended Returns:

We have extended our return period during the holiday season. Any orders placed between 23/11/22 and 19/12/22 can be returned until 06/01/23. Orders placed after 19/12/22 will be subject to our normal 14 day return policy. 

Delivery:

All orders placed over the amount of £100 will be shipped free of charge.

Please make sure your delivery address is correct as we are unable to redirect any parcels. 

We are unable to cancel any orders once they have been dispatched.

We endeavour to process all orders the following business day, Monday through to Friday, excluding holidays. Orders received on weekends will be processed the following business day.

UK delivery:

The estimated delivery time is 2 working days from dispatch in the UK.

All orders require a signature upon receipt. 

International delivery:

The estimated delivery time is 7 working days from dispatch.

Please note that all shipments outside the UK may be subject to Import Duty/ Tax/ VAT which are levied once the shipment reaches your country. 

As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of VEN STORE products. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.

We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.

When ordering from VEN STORE you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.

Therefore we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.

We cannot guarantee that items will not be subject to random checks and cause associated delays and charges.  VEN STORE is not responsible for any delays caused by destination customs clearance processes.

If the customer is requested and/or required to collect the shipment from any official postal or courier service location, it is the customers responsibility to take such steps as necessary to complete delivery. The company will not be liable for any refunds in circumstances where the customer fails to collect the delivery in accordance with these terms.

Returns:

We hope that you love your VEN order, however if you are unhappy with our products, they can be exchanged or returned to us within 14 days of your receipt.  All sales will be final after 14 days of purchase.  We do not cover the cost of returns.

Procedure for returning goods:

  • Please email info@ven-store.com and quote ‘Return’ or ‘Exchange’ as well as your unique order number and reason for return within 14 days of receipt.

  • Goods must be received back to us within 14 days of the authorisation being granted.

  • If you would like an exchange, subject to availability the new item will be shipped to you after the returned item has been received and checked by us.

  • Goods should be returned unworn, unused and packaged as per the original order with all the original inner and outer packaging. Failure to do so can result in deductions being made to the value of the refund and refunds/exchanges being refused.

  • It is your responsibility to cover postage costs for returns and exchanges. Please make sure to use an insured shipping method as we are unable to refund or exchange items that are damaged or lost in the post.

Please note we do not refund shipping costs, taxes or duties incurred. 

If items meet our return terms, the sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost.  

Please note it can take up to 30 days for the money to appear in your account.